Here you will find the most general questions of our clients. If you have
any further questions, do not hesitate to contact us.
The payment of the services for massage or therapy will be made in cash or by credit card once the treatment has been received. Once this has started, if for any reason outside Oriental Spa Santander, the client must finish before the agreed time, no change in the rate will be applied.
The Spa is designed and prepared so that you can rest your body and relax your mind and spirit. Out of respect for other users, please cooperate with us in maintaining a serene atmosphere, not raising the tone of voice more than necessary. Children are not allowed in the Spa, unless they come to receive some treatment, for which they must attend accompanied by an adult.
In case of being pregnant, it is convenient to know that in the vast majority of our treatments we use oils and essences. Some massages or treatments are not recommended during the first three months of pregnancy. In case of suffering from allergies or any other problem, we recommend that you consult with your doctor, before enjoying any of our treatments. Similarly, please inform us if they currently suffer any type of injury. All the oils and essences used in Oriental Spa Santander are natural and directly imported from Malaysia, Thailand and Indonesia.
For people who have reserved a specific time, please come to the Spa 15 minutes in advance, in order not to delay the schedule of subsequent reservations. Also, in case of canceling any reservation, we appreciate that you inform us in advance, in order to have the room available for other clients. People who do not show up after 15 minutes of the reserved time will lose all rights to the reservation.